Business messaging
Manage customer conversations through a structured WhatsApp communication system.
WhatsApp Business API Provider
Connect WhatsApp conversations with business workflows
Manage customer communication through connected WhatsApp workflows that help teams organize conversations, automate processes, and deliver better experiences.
Connect WhatsApp conversations with workflows that help your team manage customer communication.
WhatsApp Business API
ConnectedActive
Platform overview
Everything needed to manage WhatsApp conversations
Connect messaging, workflows, templates, and customer communication into one structured business platform.
WhatsApp Business APIConnected conversations
Active
Manage customer messages through an organized communication workflow.
01
Customer inbox
Keep incoming conversations organized in one shared workspace.
02
Team collaboration
Allow teams to manage customer communication together.
03
Conversation history
Maintain context across customer interactions.
04
Response workflows
Create consistent processes for handling conversations.
Platform capabilities
Everything needed for connected WhatsApp communication
Manage conversations, automation, templates, and business processes through one connected WhatsApp workflow platform.
Message templates
Create reusable message formats for consistent customer communication.
Workflow automation
Connect conversations with automated business processes.
Team collaboration
Help teams manage customer conversations from connected workflows.
Conversation management
Keep customer communication organized and easier to follow.
Analytics and visibility
Understand communication activity through connected insights.
Conversation automation
Turn WhatsApp conversations into connected workflows
Move customer messages through structured processes that connect conversations, automation, and team actions.
01MESSAGE
Customer starts a conversation
A customer message enters your WhatsApp Business communication channel.
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02PROCESS
Workflow understands the request
exenra connects the conversation with the right business process.
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03AUTOMATION
Actions happen automatically
Tasks, notifications, and follow-up processes move forward.
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04RESULT
Teams deliver better responses
Customer communication stays organized and connected.
Connected ecosystem
Connect WhatsApp with your business systems
Create a communication layer that connects customer conversations with the tools your teams already use.
04
Sales Teams
Route conversations into follow-ups and business actions.
05
Internal Workflows
Move conversations into structured business processes.
06
Customer Operations
Give teams better visibility across conversations.
Communication LayerWhatsApp
Business API
Business API
Connected workflow engine
04
Sales Teams
Route conversations into follow-ups and business actions.
05
Internal Workflows
Move conversations into structured business processes.
06
Customer Operations
Give teams better visibility across conversations.
Industry solutions
WhatsApp workflows built for different industries
Connect customer conversations with business processes designed around the way your industry operates.
INDUSTRY USE CASE
Create better customer shopping conversations
Help retail teams manage customer questions, updates, and follow-ups through connected WhatsApp workflows.
✓Customer enquiry management
✓Order communication
✓Sales follow-ups
Frequently asked questions
Questions about WhatsApp Business API
Understand how exenra connects WhatsApp conversations with workflows, teams, and business systems.
Bring customer conversations into connected workflows by linking WhatsApp with CRM platforms, sales tools, and operational systems.
✓Connect customer conversations with business data
✓Create structured communication workflows
✓Give teams better visibility across conversations
Ready to automate
Turn WhatsApp conversations into connected business workflows.
Connect customer communication with automation, teams, and business systems through exenra.
Active Workflow
Customer message
ReceivedAutomation
RunningTeam action
Completed