Privacy Policy

We may collect information you provide directly, such as your name, contact details, account information, and messages you send to us. We may also collect technical information about how you use our website and services, including device, browser, and usage information.

We use information to provide, maintain, and improve our services; respond to requests; communicate with you; personalize your experience; protect the security of our systems; and comply with legal obligations. We use information only for legitimate business purposes and in line with this policy.

We retain information for as long as reasonably necessary to provide the relevant service, maintain business and transaction records, resolve disputes, enforce agreements, and meet legal or regulatory requirements. Retention periods vary according to the type and purpose of the information.

We may share information with service providers that support our operations, such as hosting, analytics, communications, and security providers. Those providers may access information only as needed to perform services for us. We may also disclose information when required by law or to protect rights, safety, and security.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No online service can guarantee absolute security, so we encourage you to use strong, unique credentials and contact us promptly about suspected unauthorized activity.

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also be able to withdraw consent where processing relies on consent. Contact us to make a request, and we may need to verify your identity before responding.

Exenra.ai and our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and take reasonable steps to ensure that transferred information receives an adequate level of protection.

Our website or services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy notices of any external service before providing information or using it.

Our services are not directed to children who are under the age required by applicable law to provide consent to data processing. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact our privacy team.

We may update this policy from time to time to reflect changes to our services, practices, or legal requirements. When we make changes, we will update the date shown above and publish the revised policy on this page. Your continued use of our services after an update means the revised policy applies to your use.